FAQ

Frequently asked questions.

Everything you need to know about HealthMarkers.ai.

HealthMarkers.ai is a healthcare technology platform that serves as a modern layer between doctors and patients. We enable physicians to upload lab results, generate AI-powered health insights and lifestyle recommendations, and deliver a premium, practice-branded health experience to their patients.

No. HealthMarkers.ai is a healthcare technology company. We are not a medical provider, laboratory, or clinical practice. All AI-generated insights are drafts that must be reviewed and approved by a licensed physician before patients see them.

Mito Health and Function Health replace the primary care experience — patients go to them instead of their doctor. HealthMarkers enhances the existing doctor-patient relationship. We're a layer that makes your doctor look like a rockstar, not a competitor to them.

No. HealthMarkers works with your existing labs — upload PDFs, photos, or connect your EHR. You can also order new panels through our lab network. The platform enhances your workflow without disrupting it.

Yes — absolutely. AI generates draft insights and action plans, but nothing is visible to patients until you review, edit, and approve it. You maintain full clinical control.

No setup fees. You can be up and running within minutes. We offer onboarding support for all new practices.

HealthMarkers is designed to work through your physician's practice. If your doctor isn't on the platform yet, let them know about HealthMarkers.ai — or contact us and we'll reach out to them.

Absolutely. We're fully HIPAA compliant. Your health data is encrypted, never sold, and only accessible to you and the physicians you authorize.

Yes — both practice subscriptions and patient memberships are eligible for HSA and FSA reimbursement.

Yes. We maintain full HIPAA compliance including Business Associate Agreements, encryption at rest and in transit, access controls, audit logging, and breach notification protocols.

All data is stored on HIPAA-eligible cloud infrastructure within the United States, with SOC 2 Type II certification, redundant backups, and disaster recovery.

Still have questions?

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HealthMarkers.ai’s membership includes technology and service fees charged by HealthMarkers.ai, as well as access to prepaid laboratory services provided by independent third parties, and paid to such third parties on your behalf. Laboratory services are provided through leading nationwide partners including Quest Diagnostics, LabCorp, and BioReference Labs at 2,000+ locations. These laboratory service providers are independent third parties that set their own pricing. Certain states may have different rules around lab test billing and administration, which may result in additional fees at the time of laboratory visits. Itemization of all fees is available upon request. Certain add-on tests and services require additional payment not included in standard membership or practice subscription pricing.

HealthMarkers.ai is a healthcare technology company and not a laboratory, medical provider, or clinical practice. All laboratory and medical services are provided by independent third parties. Although HealthMarkers.ai may facilitate access to certain laboratory and medical service providers on your behalf, HealthMarkers.ai does not recommend or refer you to any healthcare providers, and you are free to choose any healthcare provider and to continue using HealthMarkers.ai’s services. HealthMarkers.ai does not offer medical advice, laboratory services, a diagnosis, medical treatment, or any form of medical opinion through our platform or otherwise. All AI-generated insights and lifestyle recommendations are produced as drafts for physician review — no content is visible to patients until a licensed physician has reviewed and approved it. HealthMarkers.ai’s services are not a substitute for medical care, medical advice, and/or a detailed discussion with your primary care physician or other licensed provider. If you have any questions regarding any laboratory results or other information that you access through HealthMarkers.ai, we recommend that you discuss those questions with your physician or other licensed provider. All material, information, data, and content that HealthMarkers.ai provides is strictly for general information purposes.

HealthMarkers.ai does not provide tax, legal, or financial advice. Please be aware that HSA/FSA eligibility, contribution amounts, rollover provisions, and other key features may change annually and differ between plans. We recommend consulting your plan administrator, HR department, or a qualified tax or financial advisor to understand how these accounts apply to your specific situation. We are not responsible for any errors or changes in regulations that may affect your FSA or HSA benefits.

By providing your phone number or email address, you agree to receive communications from HealthMarkers.ai. Message and data rates may apply. Message frequency varies.

For other important information regarding the services provided by HealthMarkers.ai, please see our terms of service, privacy policy, and consumer health data privacy policy.

Better health starts with better data.